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Stevens Point Volkswagen

I took my 2023 Santa Fe hybrid to their collision center to get an estimate for repair on a Monday morning.After a considerable wait the technician finally acknowledged my presence and treated me very rudely, he also said I would have to come back for an estimate appointment four days later on Thursday afternoon. When I asked to speak to the manager, she was much ruder and uncooperative and told me “ That if you don’t like it,there’s the door “ Because of this treat ment I took my Hyundai to their competitor to have the work done even tho I bought the vehicle at Stevens Point Auto Center.

If I could give negative stars I would. My experience has been nothing but pure chaos. DO NOT take your vehicle here for FORD SERVICE. Unless you want to get your vehicle back with a shot battery and then get harassed and accused of nonsense for not returning a phone call with in 4 hours. Which you will hear in the voicemail that was left. I took my vehicle here because I have been having a reoccuring issue with my vehicle that was covered by warranty. Kelly who doesn't even work for the Ford brand was able to pull some strings to get my a loaner. Which I am happy he did considering it sat there for roughly 5 weeks. Same issue was still happening they diagnosed it which ford denied any further help. But I then had to pay the labor to figure out why it was still happening. At this point it is what it is so I paid the 188 dollars. When I went to pick up my car they had to jump it because I am assuming the lights were left on. They jumped it and I headed home the advisor said I should be fine. My car hasn't started since I have to pay for a new battery now it isn't holding a charge which I never had an issue with before this. When I picked up my car I drove the rental there I work normal 8-4 hours everyone was heading out for the day. I had to leave the rental at the collision center as there was damage done by me. By the time I got over to the collision center was closed. As a decent human would do I went to the key drop off box, I filled out the envelope and left my information so they could contact me on Monday for my insurance information. As expected I was called by Stevens Point Auto Center on Monday and answered all the questions I was asked. I didn't hear from them again for two days which I was called two times in the same day one time at 9:34am and 1:14pm. I had a second at work to look through my phone to hear this voicemail. As soon as hearing the message I call back and was greeted with rude accusations. I wish I would have recorded the conversation I had with Mark on the phone but I was not expecting to be disrepected and being called a little girl and need to act like an adult. I also have a voicemail of that. DON'T USE THERE SERVICE DEPARTMENT!!!!!!!

Always super nice and helpful. Very straightforward experience.

I came in to look at and test drive a used pickup and to be honest the first sales associate I worked with and I weren’t on the same wavelength. However, I requested to talk with someone else and got Steve Chrisinger. From there on out everything went smooth. When I happened to point out a couple very minor scratches, to my surprise they offer free touch ups with your purchase of a used vehicle (of course, depending on the severity of the scratch). That process went great. The price we worked at was fair and the final paperwork was painless. So despite a bit of a rough start, they made up for it. So I’m giving them 5 stars. When you go there ask for Steve.

Jeff Garsomke was so helpful in the purchase of our new Ford Bronco! So here’s a big shout out to Jeff and a Thank You 😊!

Easy to talk to on the deal we got trading our other vehicle in for the new one we got no hassles

Jeff Garsomke was awesome and made the purchase of my new Hyundai a very easy process. He’s the guy to go to at Stevens Point Auto Center if you’re looking for a vehicle!

I recently purchased a car from Stevens Point Auto Center. Sirena Mankins was incredible during this experience. She listened to what I was looking for and did everything possible to assist me in finding a car without being pushy. She was patient with me as I did multiple test drives and asked her endless questions.

Steve and Megan were very helpful and flexible with their time! This was my first time buying a car and they made everything clear and answered any questions I had, and gave me lots of knowledge about options I have.

Dan was very helpful when we were shopping.

Jeff G. and the associates at St. Point Auto Center, are a pleasure to deal with. The no pressure sales approach is greatly appreciated My questions and concerns were answered by Jeff in a timely manner. I would recommend them when looking for a vehicle

Stevens Point hyundai is the only place to buy a vehicle. The service we received was amazing. Everyone especially Jeff Garsomke and McKenna are extremely friendly and helpful

Thanks jeff g made buying a new truck painless.

Great experience buying here. Our salesperson, Jeff O was very kind, patient with our questions and showed great attention to detail. He helped us pick the perfect vehicle for us, a 2024 Bronco Sport. We love it! Definitely recommend.

I was helped by Lucas Vincent in finding the right car for me. He was very helpful and informative as well as kind and honest. I would definitely recommend him to friends and family

Nice helpful staff. Otto Gresen is superb. Entire vehicle purchase went perfect.

Steve went above and beyond to make sure that I had everything I needed and more won’t buy a car from anywhere else! Great service,great dealership!

Jeff Garsomke met me unannounced in the Auto Ctr. lot within minutes of me randomly looking for a car. He answered all my questions and made a sale the aame day. Thx Jeff and Meghan!

Jeff was great to work with. He was professional, informative and did not pressure us in any way to make a decision regarding a new car. We stopped in only to get some information and look at some cars and ended buying a new 2023 Santa Fe the next day. Everyone at the dealership was friendly and helpful throughout the process.

Had a great experience buying my Bronco Sport here! Lucas listened to what we were looking for, what our budget was, and gave us different options to look at without us feeling like we were being pressured into buying. Would absolutely refer people to Stevens Point Auto Center for their vehicle needs :)

Very nice, down to earth people. We laughed with our salesperson Jeff G. We thought it was funny my husband and salesperson have same initials. JG. Jeff was very knowledgeable and did a good job for us. Thanks to all the staff that helped make our purchase a smooth one.

I recently purchased a vehicle at Steven's Point Auto Center and had the best experience. My salesman Tim Thurber was very informative with any questions I had with no pressure! I'd sure go back again!

Jon does an amazing job with his trucks—top-notch quality and excellent service. His commitment to excellence shows in every vehicle. What sets him apart is not just the quality trucks but also his unmatched customer service. Jon is always just a call away, ready to assist with any questions or concerns. Highly recommend him for anyone looking for quality trucks and exceptional service.

I found the exact car I was looking for at a very reasonable price. Every person I worked with at Stevens Point Auto Center was wonderful and helpful. The car is in great condition and very clean. And--they delivered it to my door 100 miles away. I am very satisfied with the service I received.

We had a pleasant car shopping experience with Jeff G. at Stevens Point Auto Center. This dealer operates under a "no-haggle" model so there is basically no negotiating on price. The dealer did agree to include some minor repairs that we asked for. When we came back to pick up the vehicle, all of the agreed upon repairs had been completed and the vehicle had been detailed. Jeff was easy to deal with and we appreciated his communication throughout the process.